Angelina dos Santos-Barrett is a senior business analyst in Cape Town. As her responsibilities expanded, she needed a simple, repeatable way to model processes, clarify stakeholder perspectives, and build credible business cases. By applying BCA’s practical training, she gained clear frameworks and the confidence to use them across projects.
From Breadth to Repeatable Structure
Angelina dos Santos-Barrett is a Business Analyst at Accenture, working in South Africa’s information technology sector from Cape Town. With six years’ BA experience and deep retail exposure, she wanted a more reliable way to structure analysis when stakes and timelines were high.
Starting with clarity when time is tight
In practice, there are many ways to sketch a process, yet momentum can stall when choosing where to start and how much detail to include. Angelina also wanted tighter user stories that avoided slipping into delivery-lead territory and made complex flows simpler for teams to use.
Her broader goal was to formalise knowledge and progress the BA diploma pathway. To do that, she needed practical anchors: a sensible entry point for most process maps, a rule-of-thumb for the right level of detail, and tools to surface multiple stakeholder perspectives without confusion. graph 3
Turning Questions into Working Frameworks
Reframing the challenge, Angelina returned to BCA’s short, practical modules she enjoys. Consolidating learning across Foundation in Business Analysis, Modelling Business Processes, and Business Analysis Practice created a simple, repeatable structure to start, frame, and communicate analysis.
From Foundation, the six BA services became her map to decide where to begin and why. Strengthening business case thinking with Net Present Value equipped her to explain value clearly and avoid ad-hoc debate—especially when early decisions shape scope and investment conversations.
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I left with a better way to start and structure analysis—six BA services and NPV gave me anchors to explain value clearly.
Angelina dos Santos-Barrett
From Business Analysis Practice, CATWOE became her go-to lens for stakeholder perspectives. Pairing this with organisation-to-process-to-task analysis made complex work easier to reason about and share, improving how she frames scope and prioritises what belongs in user stories.
Delivery mattered too: lively discussion, relatable examples, and interactive touches, the story dice, the spinning wheel, and practical exercises kept energy high and learning sticky. The format balanced pace with reflection, so concepts clicked without drifting into theory for theory’s sake.
“I left with a better way to start and structure analysis—six BA services and NPV gave me anchors to explain value clearly.”
With BCA, Structure Drives Confidence
Post-training, Angelina approaches analysis with sharper intent. She frames problems with stakeholder perspectives first, then selects techniques accordingly, which speeds alignment. The six BA services and NPV now underpin business case conversations, replacing intuition with a clearer, value-focused structure.
Day-to-day, she starts process maps at the simplest sensible point, calibrates detail, and grounds user stories in purpose rather than delivery tasks. Workshops are more decisive because people see the why and the flow. These are senior-level BA habits she reuses across projects.
Clearer decisions, faster alignment
Angelina recommends BCA for its well-presented, practical techniques taught by someone who has actually worked as a BA, complete with real-world examples, short, focused modules, and exactly the content needed for day-to-day practice.
“I would recommend these courses, well presented, practical techniques from someone who’s actually done the BA work, with real-world examples, so it’s not just theoretical.”
Next, Angelina plans to deepen agile analysis through the Agile Business Analysis module, building on business case and stakeholder tools to sharpen user-story conversations in complex delivery environments.
Build repeatable structure and confidence across your projects with our practical, accredited BA courses. Explore the pathway starting with the Foundation in Business Analysis.
