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BCS Practitioner Certificate in Modelling Business Processes

Learn how to model business processes clearly, understand how work is carried out across the organisation and identify where changes could improve performance and customer outcomes.

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BCS-accredited and IIBA-endorsed training, delivered by experienced business analysis practitioners.

BCA Course Page 20251022

Format

Live online

Duration

2 days

Pathway

BCS International Diploma

Modules

Practitioner specialism

Exams

BCS exam included

IIBA

14 PD hours/CDUs

Next public class

Modelling Business Processes

Mon 9 — Tue 10 November 2026

Live online · 2 days · BCS exam included

R12500

Book this class

4.8 average learner rating

See the whole process, not just the individual tasks

Business processes rarely sit neatly within one team or department. Work passes between people, systems and organisational boundaries, and those handovers can make it difficult to see how the process really operates, where problems arise or whether it is delivering what customers and the organisation need.

The BCS Practitioner Certificate in Modelling Business Processes gives you a systematic way to make that work visible and understand it at different levels. You’ll develop a clearer view of how processes fit together, create clear process models, identify where performance can be improved and understand how proposed changes affect the wider way the organisation works.

Live, expert-led learning

Learn live online with practising business analysis professionals, using clear explanations, guided walkthroughs and focused practical exercises.

Small, interactive classes

Ask questions, check your understanding and get direct feedback in a supportive, small-group learning environment capped at 12 learners.

Recognised certification

Aligned to the BCS syllabus, with clear exam guidance to support you towards the BCS Practitioner Certificate in Modelling Business Processes.

Is this course right for you?

This course is designed for people who already work with business processes and want a clearer, more structured approach to modelling, analysing and improving how work gets done.

You do not need to have completed a specific prerequisite course. Some practical business analysis experience is recommended, as this is a Practitioner-level course.

You already work with business processes

You want a practical way to model how work flows, understand what is happening and identify where improvement is needed.

You want more consistency in your process modelling

You want clearer techniques and conventions for creating process models that other people can understand and use.

You have related experience to build on

You work in business analysis, change, projects or process improvement and want to strengthen the process modelling skills you use in your role.

What you'll learn

The Modelling Business Processes course develops practical process modelling skills you can use to understand how work flows, analyse different levels of activity and identify where processes can be improved.

Understand the process hierarchy

Understand how enterprise, event-response and actor-task models provide different views of a business process.

Model the organisation

Apply enterprise-level techniques to understand business processes, value propositions and customer outcomes.

Model business processes

Build clear process models using standard notation to show events, actors, tasks, decisions and outcomes.

Analyse tasks in detail

Examine individual tasks, steps and business rules to understand how work is performed.

Improve business processes

Analyse process performance, challenge assumptions and apply practical approaches to improving how work is done.

Implement process change

Assess the impact of process changes and select appropriate approaches for introducing new ways of working.

Course outline

This course covers the six areas of the BCS Practitioner Certificate in Modelling Business Processes syllabus, taking you from understanding the context and hierarchy of business processes through to modelling, analysing and improving processes and implementing change.

The context for business process modelling

Understand why business processes are modelled, how different levels of process fit together and why viewing an organisation through its processes can reveal opportunities for improvement.

Topics include:

  • Purpose and benefits of business process modelling
  • Enterprise, event-response and actor-task levels
  • Business process hierarchy
  • Process and functional views of an organisation
  • Benefits and limitations of different organisational views

Modelling at the enterprise level

Model business processes at an organisational level to understand how they work together and support the value an organisation aims to provide to its customers.

Topics include:

  • Porter’s value chain
  • Value proposition
  • SIPOC
  • Harmon’s Organisational Model
  • Product and service attributes
  • Customer relationships
  • Image and reputation

Modelling at the event-response level

Model how business processes respond to events, flow across actors and tasks, produce outcomes and contribute to organisational and customer performance.

Topics include:

  • Events, actors, tasks and swimlanes
  • Decision points, forks and joins
  • Outcomes, process flows and timelines
  • UML and BPMN notation
  • Processes, tasks and steps
  • External, internal and time-based business events
  • Process performance measures

Modelling at the actor-task level

Analyse individual tasks in greater detail, documenting how work is performed, the rules that govern it and the steps involved.

Topics include:

  • Task descriptions
  • Actors, triggers, inputs and outputs
  • Costs, measures and standards
  • Task steps and business rules
  • UML activity diagrams
  • Structured English
  • Use case descriptions

Improving business processes

Analyse existing processes, challenge assumptions and apply practical approaches to designing better ways of working.

Topics include:

  • Process simplification and redesign
  • Bottleneck removal and task sequencing
  • Process boundaries
  • Process automation and robotic process automation
  • Business rules and assumptions
  • Business scenario analysis
  • Gap analysis and functional requirements

Managing and implementing change

Consider the wider impact of a new process design and select an appropriate approach for introducing process change into the organisation.

Topics include:

  • POPIT™
  • Process change impact assessment
  • Direct changeover
  • Parallel running
  • Pilot running
  • Phased implementation

What learners say

“The course helped me understand some of the factors that can create bottlenecks in process execution. The organisation model was particularly useful because it helped me look beyond an isolated process and consider the wider organisation around it. I enjoyed the training from start to finish.”

Siphamandla Dinga

Process Improvement Facilitator at Melbro

“Working through examples and discussing them with the group made the course particularly useful. The techniques felt relevant and applicable to real-world situations, rather than modelling for its own sake. I came away with a stronger understanding of how to analyse the environment and model business processes.”

Carrington Mukwasi

Business Analyst at UCT

What’s included with this course

Your course fee includes the live training, course materials and BCS exam, with clear preparation support built in.

Live, expert-led training

Join a live online class led by an experienced business analysis trainer, with practical discussion and guided exercises.

Materials and resources

You receive a printed course manual, 12-month electronic manual access, self-assessment questions and sample exam papers.

BCS exam and support

Your booking includes the BCS exam fee and clear preparation guidance, so you know what to expect and how to prepare.

Upcoming course dates

Choose an upcoming public class below and book your place.

Standard public class time: 09:00–17:00 SAST.

Course fee includes: live online training, course materials and the BCS exam.

Mon 9 — Tue 10 November 2026

Live online · 2 days · BCS exam included

R12500

Book this class

Mon 19 — Tue 20 April 2027

Live online · 2 days · BCS exam included

R12500

Book this class

Need help before booking? Ask a question

Training a team?

We can run this course privately for your organisation — live online, at your premises, or at another agreed venue — with dates arranged around your team.

Get this for your team

Trusted by 1,407 learners from 402 organisations

How we approach your learning

This hands-on modelling course uses guided explanation, visual walkthroughs, worked examples and practical exercises to help you model, analyse and improve business processes with greater clarity and consistency.

Build models step by step

You’ll work through examples that show how process models are structured, how the notation fits together and how to represent work clearly and consistently.

Work across modelling levels

You’ll see how enterprise, event-response and actor-task models relate, helping you understand what level of detail is appropriate for the question you are trying to answer.

Analyse and improve processes

Exercises and discussion help you identify process problems, challenge assumptions and explore practical improvements rather than treating modelling as a documentation exercise.

Consolidate your modelling

Questions, recap points and practice help you reinforce modelling conventions, check your understanding and apply them more consistently.

Delivery format and what to expect

This course runs live online in a structured virtual classroom, with your trainer and class group working through the material together in real time. Before the course, we’ll send joining information covering how to join, what to have ready and the resources included.

Live online delivery

Public classes run live online, from 09:00–17:00 SAST. You attend in real time with your trainer and class group, so you can ask questions, join discussions and work through the material as it is taught.

What the sessions are like

Sessions are structured and participative, using Microsoft Teams for live delivery and Mural for collaborative exercises and whiteboard activities. You’ll have time to ask questions, test your thinking and work through activities with the trainer and class group.

Materials and resources

Your course includes a printed manual, 12-month access to the electronic manual, self-assessment questions and sample exam papers. These resources support the live sessions and give you material to review and work with after the course.

What you should have ready

Have a reliable internet connection, a laptop or desktop computer, and a quiet space where you can participate comfortably. Please join with your webcam on and your microphone available so you can take part fully in discussion, exercises and class interaction.

Exam and certification

This practitioner course prepares you for the BCS exam as part of the learning. You’ll build your understanding as you go, with opportunities to practise, check your progress and prepare before taking the exam.

Exam included

The BCS exam fee is included with this course. We keep the exam information clear and straightforward, so you know what is included and what to expect.

Exam format and pass mark

The exam is 60 minutes and has 40 multiple-choice and multiple-response questions. It is supervised, completed online and the pass mark is 26 out of 40 (65%).

How the exam works

You complete the exam after the course at a date and time that suits you, subject to available exam slots. Detailed instructions are provided separately, so you know how to access and complete the exam.

How the course supports your preparation

Questions, recaps and modelling practice help you check your understanding as the course progresses. Self-assessment questions and sample exams give you further opportunities to prepare before taking the exam.

Free reattendance if you do not pass the first time

If you do not pass the exam the first time, you can reattend a future BCA presentation of this course at no additional course fee when booking your resit exam. The BCS resit exam fee is separate and must still be paid.

Certification outcome

When you pass the exam, you are awarded the BCS Practitioner Certificate in Modelling Business Processes from BCS, The Chartered Institute for IT.

IIBA professional development recognition

This course is IIBA-endorsed and provides 14 Professional Development hours/CDUs. You are responsible for recording and reporting your professional development with IIBA where required.

Your trainer

You’ll learn from a trainer who understands how processes work across organisations and how clear modelling can reveal where performance can be improved.

Meet your trainer Joe Newbert

Joe Newbert

Business analysis practitioner and trainer

Joe brings more than 20 years of business analysis, consulting and change experience into the classroom. He helps learners understand how to model processes at different levels, make sound modelling choices and look beyond the diagram to identify problems, challenge assumptions and explore practical improvements.

  • 20+ years across business analysis, consulting and change
  • BCS International Diploma oral examiner
  • Structured, application-focused teaching

Your path to the BCS International Diploma

The BCS Practitioner Certificate in Modelling Business Processes can be used as the Practitioner specialism required for the BCS International Diploma in Business Analysis.

The Diploma route includes two core modules, one knowledge-based specialism and one practitioner specialism, followed by the BCS oral examination.

Core — take both

Knowledge — choose one

Practitioner — choose one

Oral examination

Explore the full qualification structure, module options, assessment requirements and guidance on planning your route through the BCS International Diploma in Business Analysis.

View the full Diploma pathway

Frequently asked questions

Here are answers to some of the most common questions learners ask before booking this course. If you can’t find what you’re looking for, feel free to get in touch, and we’ll be happy to help.

Who is this course suitable for?

This course is suited to Business Analysts and others involved in business or process change who want a practical approach to modelling, analysing and improving business processes.

What does this course focus on?

The course focuses on modelling and analysing processes at enterprise, event-response and actor-task levels. You’ll also explore how to identify process improvements and consider the impact of implementing change.

Do I need prior process modelling experience?

No. You do not need previous process modelling experience, although some practical business analysis experience or understanding of how operational processes work will help you get more from the course.

Do I need to complete other BCS courses first?

No. There are no mandatory prerequisites. BCS recommends completing Business Analysis Practice and Requirements Engineering beforehand, but you can take this course without them.

How does this course fit into the BCS International Diploma in Business Analysis?

Modelling Business Processes can be taken as the Practitioner specialism required for the BCS International Diploma in Business Analysis, alongside the two Core modules and a Knowledge-based specialism.

Is the course practical or mainly theoretical?

It is practical and application-focused. You’ll learn process modelling and analysis techniques and apply them to a case study and exercises, including creating and interpreting models and identifying process improvements.

How is the course delivered?

Public courses run live online, from 09:00–17:00 SAST. You attend in real time with your trainer and class group, so you can ask questions, work through examples and practise applying the techniques.

How much preparation or study should I expect?

No pre-reading is required. You’ll receive your course manual beforehand if you want to look through it. You may also be given around 30 minutes of optional revision questions between sessions to support exam preparation.

Is the BCS exam included?

Yes. The BCS exam is included. It is a supervised, closed-book online exam with 40 multiple-choice and multiple-response questions in 60 minutes. The pass mark is 26 out of 40, or 65%. You choose your exam date and time.

What happens if I do not pass the exam first time?

If you do not pass the exam on your first attempt, you may reattend a future BCA course presentation at no additional charge, subject to space and availability, when booking your resit exam. The BCS exam fee is paid separately.

Can BCA run this course for a team?

Yes. BCA can run the course privately for your organisation, either live online or in person. This can help teams develop a more consistent approach to modelling, analysing and improving business processes.

How can we help?

Interested in this course or exploring training for your team? Tell us what you are trying to work out, and we’ll point you in the right direction.

Understand the course

We’ll help you understand the skills, techniques and outcomes this course develops.

Find the right fit

We’ll help you decide whether this course matches your experience, goals, and development needs.

Speak with a real person

Get guidance from experienced business analysis professionals who understand the work.

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If this course feels like the right fit, return to the upcoming dates and choose the class that works for you. If you are arranging training for a team, use the team enquiry option and we’ll help you work through the best format.

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