Jaco Calitz Builds a Systematic BA Approach with BCA

For Jaco Calitz, business analysis was already familiar territory. As a Lead Business Analyst at Shoprite, he wanted practical business analysis training that could strengthen his toolkit rather than repeat the basics. Through BCA, he gained a more systematic way to analyse business problem areas, business context and high-level requirements, supported by practical tools, guidelines, case studies and discussion.

Complex context, stronger structure needed

Jaco Calitz, Lead Business Analyst at Shoprite, was working in Cape Town, South Africa, with 11 years of business analysis experience. By the time he joined the course, his background also included project management, logistics, process improvement, stakeholder engagement and requirements work across business change contexts.

In a large retail environment, business problem areas rarely sit neatly in one place. They can involve complex processes, several stakeholder groups and requirements that need to be understood clearly before solution options are shaped, prioritised or moved into more detailed analysis.

Jaco’s goal was to develop his business analysis skills and gain a more systematic approach to analysing the business and its requirements. He wanted practical tools and guidelines that would help him approach problem areas clearly, understand context and contribute with greater consistency.

Turning practice into a clearer method

Jaco reframed the need as a practical development opportunity: strengthen the way he approached problem areas, business context and high-level requirements. At Shoprite, he accessed BCA through Shoprite training, choosing Business Analysis Practice because it offered practical tools, guidelines and structure for experienced business analysis work. 

Through Business Analysis Practice, Jaco gained a clearer sequence for analysing business problem areas, business context and high-level requirements. This addressed his need for practical tools and guidelines, helping him move through complex situations more systematically instead of treating problem areas as isolated issues.

 A second learning gain was seeing how course concepts connected to real business analysis work through case studies and discussion. Jaco described the most valuable learning as “the systematic approach to analysing the business as well as the requirements,” reinforcing his need for applied structure. 

He also valued how the learning moved beyond theory. The case studies and discussions helped connect tools and techniques to practical business analysis work, making the course relevant to the kinds of complex problem areas experienced analysts need to work through. 

Together, the structure, discussion and practical examples helped Jaco connect the course content back to experienced business analysis work, setting up a clearer way to approach problem areas after the course. 

With BCA, structure supports experienced practice

Following the course, Jaco left with a clearer, more structured way to approach business analysis work. The shift was not about claiming a new role outcome, but about strengthening an experienced business analyst’s toolkit with practical guidelines for analysing problems and requirements at a higher level. 

He described the value as being equipped with “the right tools and guidelines” to approach problem areas better. For an experienced Lead Business Analyst in retail, that means stronger structure for understanding business context, clarifying high-level requirements and creating clarity before solution decisions are made. 

Jaco recommends BCA for business analysts who want practical tools and a more systematic way to strengthen their work, explaining, “If you want a set of tools to help you improve and strengthen your BA skills, do this course. It gives you practical guidelines and a more systematic way to approach business analysis work.”