Immanuel Shoniwa, an ERP Systems Analyst at ERG Africa in Lubumbashi, sought to formalise his business analysis practice for multinational projects. He turned to BCA’s Foundation course to gain structure and clarity, learning proven frameworks and documentation methods and building confidence to collaborate across diverse teams.
From informal practice to recognised standards
Immanuel Shoniwa is an ERP Systems Analyst at ERG Africa, based in Lumbumbashi, Democratic Republic of Congo. Working in the mining industry, he supports ERP initiatives that span multiple countries. With seven years of BA-related experience, he often bridges the gap between technical teams, business units, and management across complex projects.
Immanuel during BA training journey
Despite his experience, Immanuel faced ongoing difficulties with inconsistent documentation and terminology. Each project team brought its own format and approach, creating confusion when consolidating requirements. Misalignment slowed workshops, complicated reviews, and meant handovers between groups were inconsistent, putting extra pressure on him to resolve differences without a recognised structure.
He recognised the need to formalise his practice by adopting recognised standards for capturing and structuring requirements. Key questions remained unanswered: which documentation techniques are universally accepted, and how could he improve collaboration across multinational teams? Until he found a solution, cross-team communication and project readiness would continue to suffer.
Structure, Standards, and Confidence in Practice
Immanuel realised that without a consistent approach, every ERP project risked confusion. Documentation varied by team, and collaboration across countries suffered. He needed to strengthen his skills with recognised methods that gave his work professional credibility and consistency, ensuring he could communicate requirements clearly in a multinational environment.
The turning point came at ERG Africa when he enrolled in BCA’s Foundation in Business Analysis. “I chose BCA for its practical, expert-led approach, and this Foundation course for the structured tools I was missing,” Immanuel explains. That decision marked the beginning of his move from informal practice to using standardised methods, supported by proven frameworks and tools.
The course content directly addressed his unresolved questions: what documentation standards should he follow, and how could he improve cross-team collaboration? Through case studies and exercises, he learned to separate functional and non-functional requirements and link each to measurable business benefits, ensuring clarity for stakeholders and readiness for implementation across complex ERP systems.
Halfway through, Immanuel experienced a breakthrough moment. After years of uncertainty, the training gave him confidence in structuring requirements consistently and presenting documentation that others could easily follow.
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“The procedures we covered, especially how to structure documentation, were the part that helped me most.”
Immanuel Shoniwa
Beyond theory, the training stood out for its interactivity. Group discussions helped him see that colleagues across industries faced similar challenges, and practical sessions allowed him to test techniques immediately. This collaborative approach reassured him that structured analysis is both adaptable and effective across varied organisational settings.
What impressed him most was how peers’ real-life examples made abstract techniques practical. Guided by facilitators and enriched by discussion, the environment turned concepts into confidence.
He summed up the experience clearly: “The discussions, participation, and colleagues’ real-life examples made the training impactful.”
With BCA, structured requirements bring clarity and confidence
With BCA, Immanuel left the training equipped with structured approaches to documentation, more precise separation of functional and non-functional requirements, and a stronger sense of confidence. These outcomes gave him the professional language and methods he had been missing, strengthening his readiness to work consistently across multinational ERP projects.
He highlighted how the course’s focus on documentation frameworks and step-by-step procedures directly addressed his daily challenges. Using consistent formats and linking requirements to benefits provided him with a practical structure he could apply immediately in his role.
Reflecting on learning gains
“This training was the start of something new for me — it’s a good step for anyone’s career. Go with BCA, you won’t go wrong.”
