Stakeholder Engagement

Gear up With All the Essential Skills to Engage With and Manage Stakeholders

  • 2 day expert led classroom training
  • Available as private or in-house course
  • South Africa, Africa and International
  • Minimum class size of 5 people
  • 14 professional development hours
  • Training options from R9950

Giving You All the critical Skills for Stakeholder mobilisation

You'll learn how to apply and implement key frameworks and techniques when working with stakeholders to ensure business acceptance of your projects.

On completing this course you will be able to:

  • Identify stakeholders, understand how to manage them and plan engagement activities
  • Explain stakeholder prioritisation, management, planning and monitoring
  • Define the communication process, barriers to communication and listening behaviours
  • Explain the process for group formation, roles and stages of a facilitated workshop
  • Describe a range of elicitation and visualisation techniques for facilitating a workshop
  • Define the nature of rapport and the rationale and techniques for building rapport
  • Explain creative problem solving and identify creative thinking techniques
  • Explain the process for proactively managing stakeholder expectations
  • Describe the principled negotiation approach and the Thomas-Kilmann Conflict MODE instrument
  • Explain integrative and distributive negotiation and different causes of conflict 
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This course will differentiate your career...

Great content, great training style – this course will enable you to differentiate yourself from other business analysts.

Michelle Van Kesteren Head of Business Consulting
Registered BCS courses
Partnership with AssistKD
Awarded IIBA endorsement

This Sounds Perfect for My Career

Why This Course?

Being able to engage with and manage a wide range of stakeholders has become an increasingly important competence.

Meaning that you need the knowledge and understanding of key frameworks and techniques to work with stakeholder groups, apply creative problem solving, manage conflict, facilitate negotiation and much, much more.

And this course is designed to help you do exactly that.

Covering all the essential frameworks and principles associated with effective stakeholder engagement, you’ll learn how to expertly engage your stakeholders during business change projects.

Is This Course for Me?

This course is for anyone and everyone who's seeking to improve their agile business analysis knowledge, skills and abilities.

Business People

  • Domain Experts
  • Business Managers
  • Product Owners

Change People

  • Project Stakeholders
  • Project Managers
  • Change Managers

 Analysis People

  • Business Analysts
  • Process Analysts
  • Systems Analysts

IT People

  • System Architects
  • Developers
  • Test Analysts

What Will I Learn?

To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide to the three days.

Rationale for business analysis step
MODULE 1

Understanding Stakeholders

  • Types of stakeholder
  • Stakeholder analysis and prioritisation
  • Stakeholder planning and monitoring
  • Stakeholder perspectives
Strategic analysis in context step
MODULE 2

Understanding Communication

  • The communication process
  • Barriers to communication: semantic, physical, psychological
  • Active listening
  • Listening behaviours: judging, filtering, being right, rehearsing
Project approach to business analysis step
MODULE 3

Working With Stakeholder Groups

  • Group development process: forming, storming, norming, performing, adjourning
  • Learning styles: activist, pragmatist, reflector, theorist
Understanding the business situation step
MODULE 4

Facilitating Workshops

  • The benefits of facilitated workshops
  • Main workshop roles – facilitator, scribe, participants, sponsor
  • Stages of a workshop
  • Workshop preparation
  • Conduct of the workshop
  • Facilitation techniques: elicitation and visualisation
  • Adaptability in the workshop
Analysing business perspectives step
MODULE 5

Building Rapport

  • The nature of ‘rapport’
  • Mehrabian’s elements in communication: words (verbal), tone of voice (vocal), body language (visual)
  • Techniques for creating and sustaining rapport
  • Building rapport using mirror, match, pace
Modelling the business activities step
MODULE 6

Creative Problem Solving

  • A model for creative problem solving
  • Barriers to creativity: perceptual, emotional, intellectual, cultural, environmental
  • Techniques for generating ideas - rich pictures, mind-maps, fishbone diagrams
  • Stimulating the creative thinking process - de Bono’s Six Hats
Identifying potential solutions step
MODULE 7

Managing Expectations

  • Categories of expectations
  • Sources of expectations: controllable and uncontrollable expectation creators
  • Process for managing expectations
Making the business case step
MODULE 8

Negotiating With Stakeholders

  • Negotiating positions
  • Principled negotiation approach
  • The people problem
  • Principled negotiation stages – interests, options, criteria
  • Blocks to creative options in negotiation
  • Integrative and distributive negotiation
Making the business case step
MODULE 9

Managing Conflict

  • The difference between negotiation and conflict situations
  • Root causes of conflict – goals, judgements, values
  • Options for conflict resolution
  • Conflict resolution process
  • Handling conflict - Thomas-Kilmann conflict MODE instrument
Meet your trainer Joe Newbert

Meet your facilitator

Joe Newbert

For over 20 years, across 5 continents, and on 100+ projects Joe Newbert has helped individuals and organisations leverage the benefits of good practices in business analysis, solution delivery and change management.

A seasoned international conference speaker, Joe was instrumental in the development of he IIBA® Business Analysis Competency Model and actively serves as Non-Executive Director on the IIBA-SA Strategy Board.

What Our Customers Say

Over one hundred 5 star reviews!

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Paulo Conde Senior Business Analyst

Everything was spot on...

Everything in the course was spot on, and I don’t think you can do proper business analysis without these stand-out tools. Get into your stakeholder’s shoes!

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Ashvitha Singh Business Analyst

I will use all the models and techniques presented

Yes! This course has a great flow of a business analyst's world and gives so many practical skills that I can take back and use immediately. #ThinkBeforeDo

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Michelle Van Kesteren Head of Business Consulting

This course will differentiate your career...

Great content, great training style – this course will enable you to differentiate yourself from other business analysts.

Rated 4.98 out of 5 stars

How Much Is This?

Choose your own path, and save 20% with the professional bundle!

Basic

R7500

Just sit the exam

  • BCS examination
  • 3 days expert led training
  • 21 IIBA® PD hours

Essentials

R9950

Gear up with the core skills

  • 3 days expert led training
  • 21 IIBA® PD hours
  • BCS examination

Professional

R17450

R13960

Get international certification

  • 3 days expert led training
  • 21 IIBA® PD hours
  • BCS examination 

Prices are in ZAR and exclude VAT payable at 15%.

Your Training Guarantee

We're so confident that you'll get everything you need to pass the exam during this training - that should you need another shot, we'll give you the opportunity to attend the training course free when booking a resit.

When Can I Start?

Choose a date and book your future.

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95%

SAY OUR TRAINING

fantastic learning experience

97%

SAY OUR TRAINING

improves job performance

100%

Say our training

gives best value for money

Here's What Will Make Your Experience Different

You'll get more than just a certificate

The specific structure of this course prepares you successfully for the BCS exam while you develop key skills that you can apply straightaway in your role when you get back to the office.

Learn to put all the theory we teach you into practice with our qualified facilitators, who draw on their vast real-world experience to bring the course modules to life.

Arlene Cloete showing off her Certificate Programme in Business Analysis
Group of participants learning with a case study exercises

You'll receive personalised guidance

We do more than just show you information. We keep our classes small to allow time for group discussion and one-on-one interaction, giving you all the support you need.

Packed with plenty of of individual exercises and small group case study exercises with worked solutions, each day ensures you put into practice your new knowledge and learnings.

Plus You Can Turn up Empty Handed Because

You'll get everything that you need

Enjoy delicious lunches and refreshments all on us, whilst you share conversations with like-minded people over lunch in a relaxed environment to further develop your career.

Get your hands on our famous goody bag when you book your first course. Packed with business analysis tools – all tailored to support you during the course and when you get back to the office.

Our sought-after exclusive goody bag full of business analyst tools
Accessing post course support for applying learnings

You'll learn with remarkable materials

Designed for use both during the course and in the workplace, our manuals cover everything you need - including case studies, revision notes, and sample exams.

Following the training you'll receive our ‘Key Learning’ emails and complimentary Alumni forums access to help you retain your learnings and pick-up on things you might have forgotten.

But Don't Just Take Our Word for It

Participants routinely commend the combination of rich content, skilled facilitation and practical insights

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I had lots of AHA! moments

The course facilitator was exceptional and I had lots of AHA! moments, especially the many strategic techniques which I will be using straight away when I get back to the office.

Petrus Morobi Senior Business Analyst
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Everything was spot on...

Everything in the course was spot on, and I don’t think you can do proper business analysis without these stand-out tools. Get into your stakeholder’s shoes!

Paulo Conde Senior Business Analyst
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It will be easy to apply the learnings to my projects

The course put so many business analysis techniques into perspective, guiding practical knowledge of when to use what and it will be easy to apply the learnings to my projects.

Abeda Essop Business Analyst
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This course will differentiate your career...

Great content, great training style – this course will enable you to differentiate yourself from other business analysts.

Michelle Van Kesteren Head of Business Consulting
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I will use all the models and techniques presented

Yes! This course has a great flow of a business analyst's world and gives so many practical skills that I can take back and use immediately. #ThinkBeforeDo

Ashvitha Singh Business Analyst
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All that I’ve learnt will ensure that my career stays relevant!

Everything covered in the course will help me guide my business stakeholders to take the right decisions, plus all that I’ve learnt will ensure that my career stays relevant!

Jeanette Venter Project Manager
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This course gave me incredible value

By providing new perspectives on tasks I already do and adding many new tools to my arsenal, that I can apply in my day to day activities, this course gave me incredible value.

Melanie Cross Business Analyst
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You'll become better and smarter...

This course will help you to become better at understanding stakeholder needs and smarter at facilitating consensus, practically. Great value for money.

Tiwonge Mkandawire Project Development Specialist

This Sounds Perfect for My Career

I'm ready to gear up with all the essential skills of strategic business analysis.

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Registered BCS courses
Partnership with AssistKD
Awarded IIBA endorsement