Modelling Business Processes

Gear Up With All the Critical Skills of Business Process Improvement.

  • 2 day expert led classroom training
  • Regular weekday presentations
  • Cape Town and Johannesburg
  • Maximum class size of 12 people
  • 14 professional development hours
  • Training options from R9950

Giving You All the Critical Skills of Process Analysis

You'll learn a range of business process modelling and analysis techniques, know how they are best used and identify exactly when to apply them.

On completing this course you will be able to:

  • Identify and model core business processes at an organisational level
  • Identify and model business processes at the operational process level
  • Identify and define the various events that trigger the business processes
  • Identify and define the customer outcomes from the business processes
  • Model the actors, tasks and process flows that comprise a business process
  • Analyse the tasks and activities within a business process
  • Identify, analyse and document the business rules applied within tasks
  • Analyse the human performance issues of executing individual tasks
  • Identify the performance measures applied within a business process
  • Apply a range of design patterns to analyse and improve business processes
profile-pic

This course will differentiate your career...

Great content, great training style – this course will enable you to differentiate yourself from other business analysts.

Michelle Van Kesteren Head of Business Consulting
Registered BCS courses
Partnership with AssistKD
Awarded IIBA endorsement

This Sounds Perfect for My Career

Why This Course?

To deliver radical and beneficial change, businesses must be able to identify, evaluate and improve business processes with the customer in mind.

Meaning you need the skills that will assist your organisation to achieve significant improvements in the efficiency of their operations and the effectiveness of their product and service delivery.

And this course is designed to help you do exactly that.

By understanding how to deal with these challenges. you will learn the process modelling skills that are fundamental to the successful improvement of the business operations.

Is This Course for Me?

This course is for anyone and everyone who's seeking to improve their business process analysis knowledge, skills and abilities.

Business People

  • Domain Experts
  • Business Managers
  • Product Owners

Change People

  • Project Stakeholders
  • Project Managers
  • Change Managers

 Analysis People

  • Business Analysts
  • Process Analysts
  • Systems Analysts

IT People

  • System Architects
  • Developers
  • Test Analysts

What Will I Learn?

To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide to the two days.

Rationale for business analysis step
MODULE 1

Modelling the Organisation

Benefits of process modelling; organisational view; business environment; types of customer; value chain analysis and value propositions.

Strategic analysis in context step
MODULE 2

Modelling the Business Processes

‘As is’ business process models; business events and business rules; outcomes from business processes; timescales; business process measures.

Project approach to business analysis step
MODULE 3

Documenting and Analysing Tasks

Identifying tasks; documenting tasks; defining steps in the task; decisions and business rules; task performance measures

Understanding the business situation step
MODULE 4

Human Aspects of Performance

Human performance analysis; measures and standards; support required; standards; skill requirements; feedback and consequences

Analysing business perspectives step
MODULE 5

Managing and Measuring Processes

Organisation vs. customer expectations; customer value expectations; departmental and process measures; performance management.

Modelling the business activities step
MODULE 6

Process Improvement and Redesign

Redesigning business processes; process problems; process redesign patterns; human dimension; to-be business process models;

Identifying potential solutions step
MODULE 7

Implementation Issues

Implementation strategies; planning and supporting the transition; organisation design; people issues; procedure design; managing change

Making the business case step
MODULE 8

IT Support for Business Processes

Defining IT requirements from process diagrams – identifying tasks, context diagrams, use cases, use case diagrams and requirements.

Meet your trainer Joe Newbert

Meet your facilitator

Joe Newbert

For over 20 years, across 5 continents, and on 100+ projects Joe Newbert has helped individuals and organisations leverage the benefits of good practices in business analysis, solution delivery and change management.

A seasoned international conference speaker, Joe was instrumental in the development of he IIBA® Business Analysis Competency Model and actively serves as Non-Executive Director on the IIBA-SA Strategy Board.

What Our Customers Say

Over one hundred 5 star reviews!

profile-pic
Ashvitha Singh Business Analyst

I will use all the models and techniques presented

Yes! This course has a great flow of a business analyst's world and gives so many practical skills that I can take back and use immediately. #ThinkBeforeDo

profile-pic
Paulo Conde Senior Business Analyst

Everything was spot on...

Everything in the course was spot on, and I don’t think you can do proper business analysis without these stand-out tools. Get into your stakeholder’s shoes!

profile-pic
Abeda Essop Business Analyst

It will be easy to apply the learnings to my projects

The course put so many business analysis techniques into perspective, guiding practical knowledge of when to use what and it will be easy to apply the learnings to my projects.

Rated 4.98 out of 5 stars

How Much Is This?

Choose your own path, and save 20% with the professional bundle!

Basic

R5499

Just sit the exam

  • BCS examination
  • 2 days expert led training
  • 14 IIBA® PD hours

Essentials

R7495

Gear up with the core skills

  • 2 days expert led training
  • 14 IIBA® PD hours
  • BCS examination

Professional

R12994

R10395

Get international certification

  • 2 days expert led training
  • 14 IIBA® PD hours
  • BCS examination 

Prices are in ZAR and exclude VAT payable at 15%.

Your Training Guarantee

We're so confident that you'll get everything you need to pass the exam during this training - that should you need another shot, we'll give you the opportunity to attend the training course free when booking a resit.

When Can I Start?

Choose a date and book your future.

Start DateDurationLocationSelect Optionhf:att:pa_location
22 Feb 20212 daysVirtual Classroom
virtual-classroom

95%

SAY OUR TRAINING

fantastic learning experience

97%

SAY OUR TRAINING

improves job performance

100%

Say our training

gives best value for money

Here's What Will Make Your Experience Different

You'll get more than just a certificate

The specific structure of this course prepares you successfully for the BCS exam while you develop key skills that you can apply straightaway in your role when you get back to the office.

Learn to put all the theory we teach you into practice with our qualified facilitators, who draw on their vast real-world experience to bring the course modules to life.

Arlene Cloete showing off her Certificate Programme in Business Analysis
Group of participants learning with a case study exercises

You'll receive personalised guidance

We do more than just show you information. We keep our classes small to allow time for group discussion and one-on-one interaction, giving you all the support you need.

Packed with plenty of of individual exercises and small group case study exercises with worked solutions, each day ensures you put into practice your new knowledge and learnings.

Plus You Can Turn up Empty Handed Because

You'll get everything that you need

Enjoy delicious lunches and refreshments all on us, whilst you share conversations with like-minded people over lunch in a relaxed environment to further develop your career.

Get your hands on our famous goody bag when you book your first course. Packed with business analysis tools – all tailored to support you during the course and when you get back to the office.

Our sought-after exclusive goody bag full of business analyst tools
Accessing post course support for applying learnings

You'll learn with remarkable materials

Designed for use both during the course and in the workplace, our manuals cover everything you need - including case studies, revision notes, and sample exams.

Following the training you'll receive our ‘Key Learning’ emails and complimentary Alumni forums access to help you retain your learnings and pick-up on things you might have forgotten.

But Don't Just Take Our Word for It

Participants routinely commend the combination of rich content, skilled facilitation and practical insights

profile-pic

This course gave me incredible value

By providing new perspectives on tasks I already do and adding many new tools to my arsenal, that I can apply in my day to day activities, this course gave me incredible value.

Melanie Cross Business Analyst
profile-pic

You'll become better and smarter...

This course will help you to become better at understanding stakeholder needs and smarter at facilitating consensus, practically. Great value for money.

Tiwonge Mkandawire Project Development Specialist
profile-pic

Everything was spot on...

Everything in the course was spot on, and I don’t think you can do proper business analysis without these stand-out tools. Get into your stakeholder’s shoes!

Paulo Conde Senior Business Analyst
profile-pic

I will use all the models and techniques presented

Yes! This course has a great flow of a business analyst's world and gives so many practical skills that I can take back and use immediately. #ThinkBeforeDo

Ashvitha Singh Business Analyst
profile-pic

This course will differentiate your career...

Great content, great training style – this course will enable you to differentiate yourself from other business analysts.

Michelle Van Kesteren Head of Business Consulting
profile-pic

I had lots of AHA! moments

The course facilitator was exceptional and I had lots of AHA! moments, especially the many strategic techniques which I will be using straight away when I get back to the office.

Petrus Morobi Senior Business Analyst
profile-pic

All that I’ve learnt will ensure that my career stays relevant!

Everything covered in the course will help me guide my business stakeholders to take the right decisions, plus all that I’ve learnt will ensure that my career stays relevant!

Jeanette Venter Project Manager
profile-pic

It will be easy to apply the learnings to my projects

The course put so many business analysis techniques into perspective, guiding practical knowledge of when to use what and it will be easy to apply the learnings to my projects.

Abeda Essop Business Analyst

This Sounds Perfect for My Career

I'm ready to gear up with all the essential skills of strategic business analysis.

Still Have a Question?

These answers may help.

General

Course

Exam

Payment

Can't find what you're looking for? Not sure if this course is for you?

Interested but not ready to book just yet?

Leave your details below to receive course related news and updates.

Registered BCS courses
Partnership with AssistKD
Awarded IIBA endorsement