Modelling Business Processes

Transformative business process modelling training to help you investigate and analyse ways to improve how your organisation works.

Accredited by

BCS Accredited Training Partner
IIBA Endorsed Education Provider
Assist Training Partner
R12,300

Course + BCS EXAM

Tools to support evaluation 
Industry benchmark to measure true impact
Improve business agility & resilience

Fine tune your organisations' processes with tried and tested tools and techniques.

Business process modelling involves identifying, defining, and representing a process in its entirety. It maps out the steps visually, so that you can better understand, analyse, and improve your organisations' workflow or process with the customer in mind. This course provides a framework to think about how you do business. It gives you the skills to assist your organisation to optimise operational efficiency and the effectiveness of their product and service delivery. 

Who's this course for?
For Business Analysts serious about business processes. Anyone working in a team tasked with driving and implementing transformation.

What you'll learn
This module includes organisation modelling, business process modelling, task analysis, performance measurement, process improvement, and more. All the mapping techniques to help your team to deliver meaningful change.

If you're working towards your BCS and IIBA® certification, this course counts 14 PD hours/CDUs.

Tasliem Solomons

My two biggest learnings on the Modelling Business Processes course were game changing--human performance analysis and process measurement!

Sisanda Nomnganga

The course raised my understanding about how to go about my business process work better and improved my analysis and modelling skills.

Sandisa Zizipho

It's helped me do a much more effective analysis of the current business processes and to identify more opportunities for improvement.

What you'll learn

Improve your processes to make it easier than ever for your business to work as a whole.

Industry FRAMEWORK FOR BUSINESS PROCESS CHANGE

Modelling Business Processes makes it easy to manage business process change though a best-practice framework with defined goals, deliverables and sets of techniques. Hit the ground running on your project with a ready-to-go approach, or tailor each phase to your exact needs.

TOP-DOWN APPROACH TO MODEL ‘AS-IS’ PROCESSES

If the idea of logically structuring and decomposing your organisations business processes is daunting, we’ve got you covered. From top to bottom, our ‘as-is’ modelling approach walks you through every level of the business process hierarchy to get your layers and layout built and your model complete.

BEST PRACTICE NOTATION FOR PROCESS MODELLING

Get started creating beautiful, outcome-focused processes with every symbol and process-building element you could ever need. Actors, swim-lanes, start and end points, tasks, decision points with guard conditions, process flows, forks and joins … never go hunting for a process modelling notation again.

PRACTICAL PROCESS ANALYSIS TOOLS INCLUDED

Getting started with process analysis is hard ... knowing what to look for or where to start can eat up precious hours and days. No longer. Modelling business processes comes equipped with task and human analysis worksheets that will hold your hand through a series of steps to get your work done in less time.

PROVEN Strategies TO IMPROVE BUSINESS PROCESSES

Modelling Business Processes doesn’t just help you create professional looking business process diagrams. The approaches inside Modelling Business Processes will help you streamline your business and get more efficiencies. Modelling business processes was designed with improvement in mind.

SEAMLESSLY TRANSITION TO REQUIREMENTS DEFINITION

We know that defining IT system requirements from process models is critical for your success. Modelling Business Processes helps you pinpoint where IT can enable the process to create context diagrams, system events, requirements catalogues, use case diagrams and business rules.

Have a question? Get in touch and we'll walk you through it.

BCA has shaped the careers of 539 delegates from over 134 companies.

See what's covered over the 2 days:

DAY ONE

1. Modelling the organisation
Benefits of process modelling; organisational view; business environment; types of customer; value chain analysis and value propositions.

2. Modelling the business processes
‘As is’ business process models; business events and business rules; outcomes from business processes; timescales; business process measures.

3. Documenting and analysing tasks
Identifying tasks; documenting tasks; defining steps in the task; decisions and business rules; task performance measures.

4. Human aspects of performance
Human performance analysis; measures and standards; support required; standards; skill requirements; feedback and consequences.

DAY TWO

5. Managing and measuring processes
Organisation vs. customer expectations; customer value expectations; departmental and process measures; performance management.

6. Process improvement and redesign
Redesigning business processes; process problems; process redesign patterns; human dimension; to-be business process models.

7. Implementation considerations
Implementation strategies; planning and supporting the transition; organisation design; people issues; procedure design; managing change.

8. IT support for business processes
Defining IT requirements from process diagrams – identifying tasks, context diagrams, use cases, use case diagrams and requirements.

Hear how our alumni are delivering business change



BECOME A BETTER BA

Book now!

100% online. Take a look at our upcoming start dates to reserve your place. 

Modelling Business Processes | 9 – 10 Sep 2024 (Virtual)

2 days

R12,300

Modelling Business Processes | 8 – 9 Apr 2024 (Virtual)

2 days

R12,375

>